Only "Driver / Escort" accounts on premium accounts or free trials can receive notifications. You can check this by looking at the top of your sidebar to make sure it says "Driver / Escort" and not "Load Manager."

In order to get load emails and texts, you must set up alerts. Go to the "Alerts" page in the sidebar and click on New Alert to set one up. You can then select either email or text alert methods at the top (or both).

If you are receiving less alerts than you would like consider making your alert criteria broader by increasing the number of states or regions that you want to receive alerts from.